Field Service Tech

Superior Sales & Service, Inc, a manufacturer of custom railroad maintenance of way equipment and distributor of railroad tools, is seeking an experienced and motivated Field Service Technician. 

Responsible for traveling to customer sites to perform a variety of services including inspection, preventative maintenance, and repair work, on a wide range of heavy equipment. A positive and customer-focused attitude is required.

  • Schedule all work to make the most efficient use of travel time and minimize multiple trips to one location
  • Complete repairs on customer equipment in a timely manner
  • Complete repairs and perform maintenance on company fleet
  • Assist in growing the assigned service territory by:
    • Making sound maintenance and repair recommendations to customers (through inspections)
    • Building strong customer relationships
    • Collaborating with the Unit Sales team on various customer-focused efforts
    • Builds knowledge of dealer supported product lines, service standards, and procedures and keeps abreast of all changes in various models of equipment sold and serviced by the distributor
  • Perform work as outlined on repair order with efficiency and accuracy, in accordance with a Service shop and Factory      standards
  • Basic testing knowledge of all machine systems
  • Follow all company safety policies and procedures
  • Develops and employs diagnostic related reasoning skills
  • Examine the equipment to determine if additional safety-related or service work is required
  • Maintains a clean, orderly, and safe working environment at customer job sites
  • Maintains and cares for tools, equipment, and vehicles
  • Completes all paperwork required for jobs
  • Maintains close, positive working relationships with service, parts, and administrative personnel
  • Conducts himself/herself in the presence of customers in a manner that will retain a good opinion of the company and the service department
  • Performs as directed by the Service Management
  • Responsible for operating heavy equipment and trucks in a safe manner
  • Follow all company safety policies and procedures
  • Understand and follow federal, state, and local regulations, such as those governing the disposal of hazardous wastes

Requirements: 

  • 5 years of experience working on hydraulic, pneumatic, and electrical systems or heavy equipment maintenance experience in the field preferred
  • Welding and cutting torch experience
  • Has or has the ability to obtain a basic tool set
  • Ability to read and comprehend instructions and information
  • Works in an efficient and effective manner
  • Organizational skills with the ability to effectively manage multiple projects
  • Must have excellent external and internal customer service skills
  • Contributes to departmental and product line goals
  • Must be personable, highly motivated, a problem solver, reliable, ethical, and able to adapt to all forces around them from customers, suppliers, coworkers, and manufacturers
  • Ability to work in all weather conditions
  • Requires a valid drivers license and CDL health card, possess or have the ability to obtain a CDL B rating, and the ability to  maintain an insurable driving record
  • Opportunities to perform a wide variety of duties each day in a fast-paced environment
  • Requires prolonged standing with periodic lifting, walking, standing, bending, stooping, and stretching
  • Requires ability to push, lift, pull and/or carry 50 lbs. or more
  • Be authorized to work in the USA

An excellent benefits package is available after 90 days.  

Complete your application below, or submit it in person at 2311 Lincoln Ave. Plattsmouth, NE 68048


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